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K-LON The Artist is not responsible for any delays or damages incurred during the shipping process. Shipping times provided are estimates and not guarantees. We are not liable for delays caused by unforeseen circumstances, including but not limited to, natural disasters, customs inspections, or carrier delays. Customers are responsible for any additional customs, duties, or taxes imposed by their respective countries. In the event of a lost or damaged shipment, please contact the shipping carrier directly to file a claim. K-LON The Artist will not be held accountable for any shipping issues once the product has been handed over to the carrier.


Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Custom Products

For custom products, please allow up to 1 week for production. Custom orders are made to order and require this additional time to ensure quality and customization according to your specifications.

Shipping Time

Once your order has been processed and, in the case of custom products, produced, it will be shipped. Standard shipping times are approximately 1 week for domestic shipments within the USA. For international shipments, delivery times may vary based on the destination and shipping method selected. Typically, international shipping can take between 2-4 weeks.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the shipping method selected and the destination of the shipment.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping

We ship worldwide. Please be aware that international shipping times may vary, and additional customs and import duties may apply based on your country’s regulations.

Customs, Duties, and Taxes

K-LON The Artist is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


K-LON The Artist is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, please contact us at


Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much much more.

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