top of page

K-LON

THE ARTIST

REFUND POLICY

A LEGAL DISCLAIMER

K-LON The Artist adheres to a strict no-refund policy. By making a purchase on our site, you acknowledge and agree to this policy. Refunds will not be issued under any circumstances. Exchanges or store credits may be provided for defective or damaged products, subject to our approval and receipt of proof of defect or damage within 24 hours of delivery. We reserve the right to determine the eligibility of claims and the appropriate remedy. Custom products are non-refundable and can only be exchanged if defective or damaged. K-LON The Artist is not responsible for any discrepancies due to customer error, including incorrect customization details. For any questions or concerns regarding our refund policy, please contact us at kaylontheartistbusiness@gmail.com.

REFUND POLICY

No Refunds

All sales are final. We do not offer refunds for any products purchased on our site. Please review your order carefully before completing your purchase.

Defective or Damaged Products

We strive to ensure the highest quality of our products. If you receive a defective or damaged item, please contact us immediately. You must submit proof of the defect or damage within 24 hours of receiving the product. Proof can include photos and a detailed description of the issue.

Proof of Defect or Damage

To initiate a claim for a defective or damaged product, please email us at kaylontheartistbusiness@gmail.com with the following information:

  • Your name and contact information

  • Order number

  • Detailed description of the defect or damage

  • Photos of the defective or damaged item

Exchange or Store Credit

Once your claim is reviewed and approved, we will arrange for an exchange or issue a store credit. We reserve the right to determine the eligibility of claims and the appropriate remedy.

Custom Products

Custom products are made to order and are non-refundable. Please ensure that all customization details are correct before placing your order. Custom products can only be exchanged if they are defective or damaged, and the defect or damage is reported within 24 hours of receipt.

Contact Us

If you have any questions about our refund policy, please contact us at kaylontheartistbusiness@gmail.com.

bottom of page